F.A.Q.

We have compiled
some of the most frequently
asked questions below.

 There are 3 payment options on our website: card payment, bank transfer and Paypal. You can choose any of these option, be rest assured that all options are secure and encrypted. 

The shipping cost is determined by the weight or volume of the purchased item(s) and your eligible shipping address. This will be calculated for you at check-out.

Once your payment has been confirmed, orders typically takes 1-2 business days for items to ship out for ‘in-stock’ items, Lagos deliveries typically take 1-3 business days, other locations may take longer. Products purchased as ‘pre-order’ will be fulfilled as communicated to you by us via email or phone call.

Items delivered to a customer appropriately and in good condition cannot be returned, there might be allowance to exchange the product for an available variation, but this will be at our sole discretion. If you have any issues with any product purchased from us, please send us an email at info@fifaa.com and we’ll be sure to ensure a resolution.

If you are experiencing any challenge(s) while trying to place an order on our website, kindly send us an email at sales@fiifaa.com, a representative will certainly reach back to within 24- 48 hours.

All our products are guaranteed free of charge for 2 years in compliance with European community current laws

To ensure the longevity and beauty, please follow these care guidelines.

1. Avoid prolonged exposure to liquids and extreme elements.

2. Let water stains dry naturally. When fully dry, wipe with a lint-free soft cloth.

3. Treat stains immediately with a high-quality leather cleaner.

4. Never run over stains and always spot test in an inconspicuous area before treatment.


If you still cannot find the answer to your question, please contact us.

Up
clear